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Frequently Asked Questions

Renting from Salt Spring Dream Vacation

• What are the rental terms?

  You can find terms and conditions here. These are the terms you will agree to on our rental contract.

• How and when do I pay?

  You can pay by credit card. We accept Visa and MasterCard. All payments are in Canadian dollars. We require a 50% deposit to reserve the property and the remaining 50% 2 months before your arrival date. If you reserve within 2 months of your arrival we ask that you make the full payment at that time.

• How far in advance do I have to reserve?

  It depends. Some properties are rented months ahead of time, or even a year! In other cases we have last minute availability. We recommend planning as far ahead as possible. This way you are likely to be able to rent the property you prefer for the dates you would like. Dates in high season tend to be booked well ahead of time.

• What does your price include?

  The price includes:
  
  * all utilities
  * computers and free internet connection in some properties 
          (some exceptions may apply)
  *local phone service in some properties
  *bed linens and towels

   

   

• Are there any extra costs?

  Additional charges includes local taxes of the area you are booking, a booking and transaction fee.

• Do you ever offer a discounted rate?

  We may run special prices if we have last minute availability for a property. Please view the SPECIAL OFFERS PAGE for current discounted rates.

• What is your cancellation policy?

  We have a strict no cancellation policy. In the event you must cancel, all sums paid to  Dream Vacation at the date of your cancellation will be forfeited UNLESS we are able to re-rent the property for your dates. If we are able to re-rent, we refund the amount paid, less a 10% administration fee.

• Do you offer cancellation insurance?

  Cancellation insurance is your responsibility, and we strongly recommend that you take out insurance for your trip.  We cannot be held responsible for a cancellation for any reason. Please protect yourself!

• Is there a security deposit? How much is it and how do I pay?

  All properties require a security deposit.  After you book the property a  credit card authorization form will be forwarded to you to fill out.  It  authorizes Dream Vacation to charge your card for specific damages caused by you during your stay with us. These damages will be documented with bills and your card will never be charged randomly. If there are no damages, Your credit card information will be destroed without charging your card. If there are any damages, you will be notified before any charges are run on your card. Your rental will not be confirmed until we have your faxed and signed credit card authorization form.

• How early can we check in and how late can we check out?

  Check-in is at 4pm. 
  Check-out is at 10am.  This allows owners the time to prepare the home between the departure of one party and the arrival of the next. However, we do understand that you may arrive earlier, and want to leave later, and we will do everything possible to accommodate all parties as best we can.

Salt Spring Dream Vacations Homes and Cottage Information

• Are all homes and cottages non-smoking?

  All homes and cottages are all strictly non-smoking. However, it is fine to smoke outside on the decks and or balconies in most of the properties.

• Are all your homes and cottages child friendly?

  With the exception of a few properties children are welcome. When you request availability please inform us of the number of children and their ages and we will check the suitability of the property.

• What if I want to bring along my pet?

  Some of the properties do accept pets and others do not. When you request availability please inform us of the type of pet you wish to bring and we let you know which properties would be suitable. Some properties charge a small "clean-up" fee for pets.

Logistics

• Are there any other 'DREAM' services that you can reccommend?

  Below is a list of extra services and activities that can be arranged specifically for you:
  (if you are in need something that is not currently on our list, please contact us and we will do our best to accommodate you)

  • baby-sitting services
  • personal chef or cooking courses
  • special island tours
  • massage and yoga either in your rental or elsewhere
  • kayak expeditions and fishing tours
  • sailing charters
• Where can I get information on upcoming performances, events, festivals, etc.?

   A list of links will guide you to current events such as movies, performances and festivals.  Many of our properties will also have information on activites throughout the area.

• What type of transportation is available?

  Public bus service, local taxi service , sea planes and rental cars.

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Information On Salt Spring Dream Vacation

• How do we know Dream Vacations is a legitimate company?

  Dream Vacation is owned and operated by two long time residents of Salt Spring Island, B.C. who also live in Victoria and Bucerias Mexico. Feel free to read reviews of clients who have stayed with us before.

• How is Dream Vacation unique?

  Our staff at Dream Vacation pride ourselves on top-notch customer service. Our goal is to provide the best vacation possible to our guests. In order to do that we offer customized service by taking your needs and desire for you vacation and finding the best possible property we have to suit those needs. All of us at Dream Vacation are well prepared to answer any questions you may have before, during, and after your stay.